Your Privacy Is Our Responsibility
This policy gives a full account of how your personal information is collected, why it is stored, and how it is kept secure on the 999bet games platform.
1 Introduction and Scope of Policy
Welcome to the 999bet games privacy policy. This document explains what information we collect about you while you use our website and related services, how that information is used, and how we keep it secure.
This policy applies to the 999bet games website, mobile application, and all digital services we provide. By using our services, you are considered to have accepted the terms set out in this policy. Before using the platform, you should read our Terms and Conditions, which describe the overall framework for using our services in detail.
Our services are for individuals aged 21 and above only. Information provided for age verification is used solely for that purpose and is not shared with any unauthorised party.
In this policy, "user", "you" or "your" refers to any registered or unregistered visitor to 999bet games. "We", "us" or "platform" refers to 999bet games and its operating entity.
2 Data Collection
We collect your information in several ways. The types of information collected and the sources of collection are described in detail below.
2.1 Information Provided at Registration
When you open an account, the information you provide includes:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address and country
- National ID or passport number (for identity verification)
2.2 Transaction Information
Details of transactions carried out via bKash, Nagad, Rocket, and Upay during deposits and withdrawals on our platform are stored. This includes payment amounts, transaction times, and relevant mobile wallet information.
2.3 Automatically Collected Information
When you visit our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and screen size
- Pages visited, click patterns, and session duration
- Referral URL — that is, which page you came from
- Account login time and approximate location data
2.4 Gaming Activity Information
Your gaming history, bet amounts, win and loss records, and preferred game categories on the platform are stored. This information is necessary for applying responsible gaming policies.
2.5 Communication Information
Messages and conversation history you provide when contacting our support team via live chat or email are stored.
3 Purpose of Data Use
999bet games uses your information only for specific and legitimate purposes. Each purpose is clearly stated in the list below.
Account Management
Information provided at registration is used to create, verify, and maintain your account. This ensures that only the authorised person can access their account.
Payment Processing
Transaction information is used to complete deposits and withdrawals successfully and to ensure the security of financial transactions. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.
Service Improvement
User behaviour and preferences are analysed to continuously improve the platform's game selection, service quality, and user experience.
Security and Fraud Prevention
Automatically collected data is analysed to detect suspicious activity, prevent unauthorised access, and maintain platform security.
Customer Support
Information about your account and activity is used to provide fast and effective solutions through 24/7 live chat and email support.
Responsible Gaming
Responsible gaming policies are applied by monitoring gaming behaviour patterns. To learn more, see our Responsible Gaming Guidelines.
4 Data Storage and Security
999bet games gives the highest priority to the security of your personal information. We use industry-standard technical and administrative measures to keep your data secure.
4.1 Technical Security Measures
- All data transfers are encrypted using SSL (Secure Sockets Layer) technology
- Passwords are stored using industry-standard hashing algorithms — never in plain readable form
- Servers are kept in secure data centres and undergo regular security reviews
- Two-Factor Authentication is available for use
- Automatic alerts are active for unusual logins or transactions
4.2 Data Retention Period
Your information is retained for as long as your account is active and, after account closure, for as long as necessary to meet applicable legal and regulatory obligations. Financial transaction records are kept for the long term, as this is a legal requirement.
4.3 Response to a Data Breach
If a data breach occurs, we will take the necessary steps immediately and will notify affected users as quickly as possible where applicable.
Remember, part of your account's security also depends on you. Never share your password or OTP with anyone.
5 Sharing Data with Third Parties
999bet games does not sell your personal information. However, in certain circumstances, some information may be shared with trusted third parties.
5.1 Payment Processors
Only the minimum information necessary to complete transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay is shared. The privacy policies of these services apply.
5.2 Game Providers
Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive a limited amount of gaming data to operate their games, which is necessary to ensure a fair experience for players.
5.3 Legal Obligation to Disclose Information
Information may be disclosed in response to a legal order, court directive, or formal request from a competent authority. Such disclosure is always limited to the applicable legal framework.
5.4 Cases Where Information Is Not Disclosed
- Your personal information is not sold or rented to advertisers or marketing agencies
- No third party is given direct access to your financial information
- No information beyond what is necessary is shared with partner organisations
6 Cookies and Tracking Technologies
999bet games uses cookies and similar technologies to keep the platform functioning correctly and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Necessary to maintain login sessions and ensure security — without them the service will not work correctly.
- Functionality Cookies: Used to remember your language preference, display settings, and similar preferences.
- Analytics Cookies: Used to understand which parts of the platform are used most and to improve the service.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly. See your browser's help section for more details.
7 Your Data Rights
Every user registered with 999bet games has specific rights regarding their personal information. These rights are described in detail below.
Right to Access
You have the right to know what information we hold about you. Upon request via live chat or email, we will provide you with a summary of that information.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. For verifiable requests, we will make the correction as quickly as possible.
Right to Data Portability
In certain circumstances, you have the right to receive your information in a structured, machine-readable format.
Right to Object to Processing
You can object to the processing of your information for marketing communications or non-essential analytics purposes, and we will respect that.
Right to Close Account
You can request to close your account at any time. After account closure, no additional information will be stored beyond what is required by legal obligations.
Right Against Automated Decision-Making
You have the right to request a human review of significant decisions made through a fully automated process.
To exercise these rights, contact our customer support team. For general questions and issue resolution, see our FAQ page.
8 Protection of Minors
999bet games services are strictly for individuals aged 21 and above. We do not knowingly collect or process the information of any minor.
An age verification process is active at registration. If we have any doubt about an account, we request additional identity verification and, if necessary, suspend the account.
If you believe a minor has opened an account on our platform, please notify our support team immediately.
Parents are advised to use appropriate parental controls on shared family devices to prevent minors from participating in gambling.
9 Policy Changes & Updates
999bet games may update this privacy policy from time to time. Changes may be made due to updates in the scope of services, addition of new technologies, or changes in the legal environment.
9.1 Notice of Changes
If any significant changes are made to this policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notification will be displayed after you log in to the platform
- The "Last Updated" date at the top of this page will be changed
9.2 Use After Changes
If you continue using the platform after the updated policy is published, you will be considered to have accepted the new terms. If you do not accept the new policy, you have the right to request that your account be closed.
9.3 Previous Versions
If you would like to view a previous version of the privacy policy, please contact our support team.
10 Contact & Complaint Resolution
For any questions or complaints about this privacy policy, or to exercise your data rights, please contact us through the channels below.
Live Chat
Our support team is available 7 days a week, 24 hours a day, in Bengali and English via live chat. This is the fastest channel for urgent privacy-related matters.
For detailed privacy-related requests and formal complaints, contact us by email:
To learn more about us and understand the values and philosophy behind our services, read our About Us page. The full terms of service, consistent with this privacy policy, are detailed in our Terms & Conditions.
We take every privacy-related request seriously. After receiving your request, our team will get back to you as soon as possible.